Terms & Conditions

Welcome to bethefrontpage. We’re delighted you’re here.

These Terms and Conditions explain the agreement between you and us when you use our website or purchase our personalised newspaper gifts. We’ve written them in clear, straightforward language because we believe you deserve to understand exactly what you’re agreeing to.

Please read these terms carefully before using our website or making a purchase. By using our website or placing an order, you’re agreeing to be bound by these terms. Creating a gift that makes someone feel truly special is what we do best. These terms are designed to protect both of us and ensure your experience is as smooth and enjoyable as the gifts we help you create.

bethefrontpage is operated by SRM Systems Limited, a company that’s passionate about helping people celebrate life’s meaningful moments.

How to Reach Us

You can contact us through our website contact form, by email, by telephone during business hours (Monday to Friday, 9am to 5pm GMT), or by post at our registered address. We’re here to help make your experience special.

Our Production Process

We take pride in personally overseeing every stage of your personalised newspaper’s creation. Our process combines specialist expertise with careful quality control:

Design and Preparation: We create and prepare your personalised newspaper design in our own production facility, ensuring every detail matches your specifications.

Professional Printing: We work with carefully selected local print partners who print your personalised newspapers to our exacting specifications. We have personally vetted these partners, agreed all materials including paper quality and ink specifications, and conducted multiple test prints to ensure the finished product meets our quality standards. We provide our print partners with a print-ready PDF file and order reference only. We do not share your personal contact details, payment information, or any other personal data with them.

In-House Finishing: Once printed, we personally collect your newspaper and handle all finishing in-house, including:

• Framing in solid hardwood frames
• Mounting and presentation
• Quality inspection at multiple stages
• Secure packaging to protect during delivery
• Final dispatch arrangements

This approach gives us complete control over quality and means your order remains under our direct management throughout the entire process, allowing us to work with printing specialists who share our commitment to excellence. We remain fully responsible and accountable for every aspect of your gift from design through to delivery. Each newspaper is carefully inspected for quality before it leaves our facility, ensuring your gift is created with the care and attention it deserves.

What These Terms Cover

• Your use of our website (bethefrontpage.com)
• The creation and purchase of personalised newspaper gifts
• Our obligations to you as a customer
• Your obligations to us
• What happens if something goes wrong

Other Important Documents

These terms work together with our other policies. Please read them to understand the complete picture:

• Privacy Policy — How we collect, use, store, and protect your personal data
• Cookie Policy — How we use cookies and similar technologies
• Delivery Policy — Production times, shipping methods, and delivery timescales
• Returns and Refunds Policy — Cancellation rights, satisfaction guarantee, and refund procedures
• Testimonial Storage and Use Policy — How we manage testimonials and reviews you provide

Accepting These Terms

By using our website, creating an account, or placing an order, you confirm that:

• You have read and understood these terms
• You agree to be legally bound by them
• You are at least 18 years old (or have parental or guardian consent)
• You have the legal capacity to enter into a binding contract

Changes to These Terms

We may need to update these terms occasionally to reflect changes in our products or services, legal or regulatory requirements, industry best practices, or customer feedback and business improvements.

When we make significant changes, we will notify you by posting the updated terms on our website, updating the “Last Updated” date at the top, and sending an email to registered customers for material changes.

Your continued use of our website after changes means you accept the updated terms. If you do not agree with any changes, please stop using our services and contact us to discuss.

Our E-Commerce Platform

Our website is powered by WooCommerce, one of the world’s most popular and secure e-commerce platforms. WooCommerce provides robust security features and regular updates to protect your information and ensure a safe shopping experience.

For information about how we protect your data on our platform, please see our Privacy Policy.

Permitted Use

You are welcome to use our website to:

• Browse our products and examples
• Learn about our personalised newspaper gifts
• Create and customise your own newspaper designs
• Place orders for products
• Access your account and order history
• Contact us with questions or feedback

Restrictions on Use

To protect our service and other customers, you must not:

• Use the website for any unlawful purpose or in breach of any laws
• Attempt to gain unauthorised access to our systems, servers, or networks
• Introduce viruses, malware, or other harmful material
• Attempt to interfere with or disrupt the website’s functionality
• Use automated systems (bots, scrapers) to access the website without permission
• Copy, reproduce, or distribute our content without authorisation
• Impersonate another person or misrepresent your affiliation
• Harass, abuse, or harm other users or our staff
• Use the service to create content that is unlawful, defamatory, obscene, or infringes others’ rights

Your Account

When you create an account:

• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities that occur under your account
• You must provide accurate, current information
• You must notify us immediately of any unauthorised use
• You must not share your account credentials with others

We reserve the right to suspend or terminate accounts that violate these terms or are used inappropriately.

Intellectual Property

Our website, including all content, features, functionality, designs, logos, and trademarks, is owned by SRM Systems Limited and protected by copyright laws, trademark laws, and other intellectual property rights.

You may not use our intellectual property without our explicit written permission, except for personal, non-commercial use of products you have purchased, and sharing images of your purchased products on social media (we would love this).

Website Availability

While we strive for continuous availability, we cannot guarantee that the website will always be available or uninterrupted, that it will be free from errors, bugs, or technical issues, or that defects will be corrected immediately.

We may suspend the website temporarily for maintenance and updates, emergency repairs, security reasons, or circumstances beyond our control. We will try to give reasonable notice when possible, but emergencies may require immediate action.

The Design Process

Our website guides you through creating your personalised newspaper. You will choose your occasion and template, upload your photos, write your headlines and personal messages, customise the layout and design, preview your newspaper, select frame and packaging options, and complete your order.

Your Content and Photos

Ownership: You retain full ownership of all photos, text, and content you upload to our website.

Limited Licence: By uploading content, you grant us a limited licence to use your content solely to create your ordered product, process and share your content with our trusted third-party print partners for production purposes only, and store your content temporarily during order fulfilment.

For information about how long we keep your photos and content, please see our Privacy Policy.

Content Standards and Acceptable Use

You are responsible for ensuring all content you upload:

• Does not infringe anyone else’s intellectual property rights (copyright, trademarks, etc.)
• Does not contain defamatory, obscene, offensive, or inflammatory material
• Does not violate any laws or regulations
• Does not include content you do not have permission to use
• Is appropriate for a printed gift product
• Complies with our acceptable use standards

Prohibited Content

We explicitly prohibit the creation of newspapers containing:

• Hate speech or content that demeans, discriminates against, or incites violence towards any individual or group based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic
• Sexually explicit content, pornography, or nudity
• Defamatory, libellous, or slanderous statements
• Content that promotes, glorifies, or instructs on illegal activities
• Content that infringes intellectual property rights (including copyrighted images, logos, or text you do not have permission to use)
• Content that violates anyone’s privacy or publicity rights
• Graphic violence or gore
• Content that could reasonably be considered offensive, inflammatory, threatening, or inappropriate for a gift product

We reserve the right to refuse to print content that violates these content standards, could expose us or our print partners to legal liability, is inappropriate for our brand values, would require our staff or print partners to handle offensive or distressing material, or could bring our business into disrepute.

Consequences of Inappropriate Content

If we identify content that violates these standards, we will refuse to process your order, provide a full refund of your payment, and explain the reason for refusal. We reserve the right to terminate your account for serious or repeated violations. We may report illegal content to appropriate authorities as required by law.

If you are unsure whether your content meets our standards, please contact us at [email protected] before placing your order, and we will be happy to advise.

Photo Quality and Requirements

For the best results:

• Upload high-resolution photos (minimum 300 DPI recommended for optimal print quality)
• Ensure photos are clear, well-lit, and in focus
• Use JPEG or PNG format
• Check that photos are not pixelated when previewing
• Ensure file sizes are appropriate for the print dimensions you have selected

We will do our best to optimise your photos, but we cannot improve the quality of low-resolution images. Print quality reflects the quality of images you provide, and we are not responsible if low-quality images do not print well. If you are unsure about image quality, contact us before ordering and we will happily advise.

Design Approval and Changes

Before completing your order, carefully review the preview of your newspaper, check all text for spelling and accuracy, verify that photos appear correctly, confirm all details are as you want them, and ensure all content complies with our content standards.

Content Warranties

By submitting content to our website, you warrant that you own all rights to the content or have obtained all necessary permissions, your content does not infringe any third party’s intellectual property, privacy, or other rights, your content complies with all applicable laws and regulations, and all information you provide is accurate and truthful.

You agree to indemnify (compensate) us for any claims, damages, or losses we suffer because of content you provided that violates these warranties or third-party rights.

Product Pricing

All prices on our website are displayed in British Pounds (GBP), and are the total payable amount, clearly shown before you complete your purchase, and subject to change at any time without prior notice.

The price you pay is the price displayed at the time you complete your order, even if we later change our prices.

What’s Included in the Price

• Creation and printing of your personalised newspaper
• Professional framing (if selected)
• Standard packaging
• Standard UK delivery

Additional Costs

Depending on your choices, additional costs may include premium frame options, express or next-day delivery services, international shipping (outside the UK), or gift wrapping or special packaging.

All additional costs are clearly displayed before you complete your purchase. There are no hidden fees.

Payment Methods

We accept payment by credit card (Visa, Mastercard, American Express), debit card, PayPal, Apple Pay, Google Pay, and other payment methods displayed at checkout.

Payment Processing

Your payment is processed when you complete your order and your payment is authorised by your card issuer or payment provider. For information about payment security and how we protect your payment information, please see our Privacy Policy.

Promotional Codes and Discounts

When using promotional codes, enter them at checkout before completing payment. Each code may have specific terms and expiry dates. Codes cannot usually be combined with other offers. We reserve the right to cancel orders where codes are misused. Promotional terms are detailed when codes are issued.

Failed Payments

If your payment fails, we will notify you immediately. Your order will not be processed. You can update payment details and try again, or contact us if you need assistance.

Refunds

When approved, refunds are issued to the original payment method, processed within 5 to 10 business days from our approval, and subject to additional bank processing time (typically 3 to 5 business days). Refunds are confirmed by email when processed.

Order Confirmation

When you place an order, you will receive an order confirmation email immediately. This confirms we have received your order and includes your order number and details.

Important: This is not confirmation that we have accepted your order. It is simply an acknowledgment of receipt.

Order Acceptance

We accept your order when we begin production in our facility. You will receive a production confirmation email, and at this point, a legally binding contract is formed between you and SRM Systems Limited.

We reserve the right to refuse or cancel orders before production if:

• We suspect fraudulent activity
• Content violates our terms or could expose us to legal liability
• We cannot fulfil the order for technical reasons
• Pricing errors have occurred
• Payment cannot be processed
• Content violates our acceptable use policy
• We are unable to verify your identity or payment details

If we cancel your order after payment, we will refund you promptly and explain why.

Production Process

Production times may vary based on current volumes, product complexity, and materials availability. We will inform you if your order requires additional production time.

Delivery

• Standard UK Delivery: 3–5 business days from dispatch
• Express UK Delivery: 1–2 business days from dispatch
• International Delivery: Available to most countries (5–14 business days typically)

You will receive tracking information by email when your order is dispatched.

Our Promise: We want every gift to be something you’re proud to give and they’re delighted to receive. If something isn’t right, we’ll work with you to make it right. The details below explain your rights and how to reach us.

Your Right to Cancel

Under UK consumer protection law, you normally have a 14-day cooling-off period for online purchases. However, under the Consumer Contracts Regulations 2013, personalised products made specifically to your requirements are exempt from this standard cancellation right, because once we begin creating your unique newspaper, that work cannot be resold or reused. This means that we generally cannot accept returns.

This exemption is standard across the personalised gifts industry and is a legal provision, not something we choose to apply. However, we go significantly beyond our legal obligations through the protections below.

Cancelling Before Production Begins

If you change your mind immediately after ordering, contact us as quickly as possible — ideally within 2 hours of placing your order. We will do everything we can to cancel before production begins and issue a full refund. The sooner you contact us, the better the chance of stopping production in time.

Once our production process has started, cancellation may not be possible as materials and design time have already been committed to your specific order.

Our Satisfaction Guarantee

Despite the legal exemption for personalised products, we stand behind everything we create. If you are not completely happy with your order for any reason, contact us within 488 hours of delivery and we will work with you to make it right, whether that means a reprint, a replacement, or a refund at our discretion.

We ask that you contact us promptly so we can resolve things quickly and ensure any replacement reaches you in good time.

Faulty, Damaged, or Incorrect Products

If your product arrives damaged in transit, is faulty, or does not match what you ordered, your consumer rights under the Consumer Rights Act 2015 apply in full. Please contact us within 48 hours of receiving your order for the possibility of a full refund or replacement of your choice. We ask for notification within 48 hours of delivery so we can investigate and resolve matters promptly.

We understand that gifts are sometimes not opened immediately, for example, if a gift is being saved for an occasion, or if you are away when it arrives. We will always assess reports of damage or faults on a case-by-case basis and will not automatically reject a claim solely because the 7-day window has passed, provided you contact us as soon as you discover the issue.

For faulty or damaged products, we will arrange one of the following at no cost to you:

• A free replacement, produced and dispatched as a priority
• A full refund to your original payment method
• A partial refund where a minor defect does not warrant full replacement

To report a damaged or faulty product, please email us at [email protected] with your order number and, where possible, a photo showing the issue. This helps us resolve your case faster and improve our quality control.

Refund Timescales

When a refund is approved, it will be issued to your original payment method within 5 to 10 business days from the date we confirm the refund. You may also see an additional 3 to 5 business days of processing time depending on your bank or card provider. You will receive an email confirmation when your refund has been processed from our end.

How to Contact Us About Returns

We aim to respond to all returns and refund enquiries within 1 business day.

What We Are Responsible For

• Providing products that match their descriptions
• Ensuring products are of satisfactory quality
• Replacing faulty or damaged products
• Managing quality control with our print partners
• Fulfilling our obligations under these terms

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter where it would be illegal to exclude or limit liability under UK law.

Limitations on Our Liability

To the maximum extent permitted by law, we are not liable for loss of profits, revenue, or business, loss of business opportunity, loss of anticipated savings, loss of goodwill or reputation, indirect or consequential loss, or any loss not reasonably foreseeable at the time you placed your order.

Our total liability for any claim arising from your order is limited to the amount you paid for the specific product giving rise to the claim.

Specific Exclusions

We are not responsible for delays or failures caused by events outside our reasonable control, issues caused by your failure to provide accurate information, problems with content you created or photos you uploaded, poor print quality resulting from low-resolution images you provided (where we warned you about image quality), third-party websites or services we link to, your violation of these terms, copyright infringement in content you provide, customs delays or charges for international orders, or courier delays beyond our reasonable control.

Third-Party Print Partners

We exercise reasonable care in selecting and monitoring our third-party print partners. We remain fully responsible to you for the quality of your final product and will replace or refund any product that does not meet our quality standards, regardless of where in the production process the issue occurred.

Content You Provide

You are solely responsible for ensuring you have the right to use all content, photos, and text you upload, obtaining permissions for any copyrighted material, ensuring content does not defame, offend, or harm others, ensuring content complies with our acceptable use policy, and compliance with all applicable laws regarding your content.

You agree to indemnify us for any claims, damages, or losses we suffer because of content you provided that violates these terms or third-party rights.

Print Colour Variations

Some variation between screen preview and final print is normal and expected in professional printing. This is not considered a defect.

External Links

Our website may link to third-party websites. We are not responsible for the content on those websites, their privacy practices, products or services they provide, or any loss or damage from using third-party sites.

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including:

Natural Events

• Natural disasters (floods, earthquakes, severe weather)
• Pandemics or epidemics
• Acts of God

Infrastructure Failures

• Power outages
• Internet or telecommunications failures
• Transportation disruptions
• Courier service failures or strikes

External Actions

• Strikes or industrial action
• War, terrorism, or civil unrest
• Government actions or regulations
• Supplier failures or raw material shortages
• Print partners’ facility issues or equipment failures beyond normal operational issues

What Happens in Force Majeure

We will notify you as soon as reasonably possible, explain the situation and likely impact, and resume performance as soon as the circumstance is resolved.

If the delay exceeds 30 days, either party may cancel the affected order and you will receive a full refund.

Our Intellectual Property

All content on our website is owned by or licensed to SRM Systems Limited, including:

• The bethefrontpage brand name and logo
• Website design, layout, and functionality
• All text, graphics, images, and videos
• Software and code
• Design templates and layouts
• Trademark and branding elements

Your Rights to Use Our Content

You May:

• View and use our website for personal, non-commercial purposes
• Print a single copy of content for personal reference
• Share your purchased products on social media (we love this)
• Display your personalised newspaper in your home or office

You May Not:

• Reproduce our content for commercial purposes
• Copy or imitate our website design
• Use our logos or branding without permission
• Resell or redistribute our templates or designs
• Create derivative works from our content
• Remove copyright or trademark notices

Your Content Rights

When you upload photos and create content, you retain all ownership rights to your photos and text. You grant us a limited licence to use it for creating your product only (including sharing with our third-party print partners for production purposes). We cannot use your content for marketing or other purposes without your explicit written permission.

For information about how long we keep your content, please see our Privacy Policy.

Copyright Infringement

If you believe content on our website infringes your intellectual property, contact us at [email protected] with details of the infringement and proof of your ownership rights. We will investigate promptly and respond within 7 business days.

© 2025 SRM Systems Limited. All rights reserved. bethefrontpage is a trading name of SRM Systems Limited.

We take your privacy seriously and comply with UK GDPR and the Data Protection Act 2018.

For complete information about what personal data we collect, how we use your information, who we share it with (including our print partners), how we protect your data, your privacy rights, and how to contact our Data Protection Lead, please see our Privacy Policy.

Which Laws Apply

These Terms and Conditions are governed by the laws of England and Wales. This means English and Welsh law determines how these terms are interpreted, your statutory rights under UK consumer protection law are protected, and nothing in these terms affects your legal rights as a consumer.

Where Disputes Are Resolved

Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer in another jurisdiction with additional protections.

Consumer Protection Laws

These terms comply with UK consumer protection legislation, including:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• UK GDPR and Data Protection Act 2018
• Data (Use and Access) Act 2025
• Digital Markets, Competition and Consumers Act 2024
• Electronic Commerce (EC Directive) Regulations 2002

Nothing in these terms affects your statutory rights under these laws.

We are committed to resolving any issues quickly and fairly.

Step 1: Contact Us Directly

We will acknowledge your complaint within 1 business day, investigate thoroughly, respond within 5 business days for straightforward matters, and provide a full response within 14 business days for complex issues.

Step 2: Escalation

If you’re not satisfied with our initial response, request escalation to a senior team member. We will review your case at a higher level and provide a final written response within 14 days.

Step 3: Alternative Dispute Resolution (ADR)

If we cannot resolve your complaint through our internal process, you can use Alternative Dispute Resolution services:

• The Retail Ombudsman: theretailombudsman.org.uk — Independent, free dispute resolution for retail issues
• Citizens Advice Consumer Service: citizensadvice.org.uk or 0808 223 1144 — Free, independent advice and support navigating consumer disputes
• UK Government ADR Guidance: gov.uk/alternative-dispute-resolution-for-consumers — Official UK guidance on your ADR options

We are committed to participating in any ADR process you choose. Using our complaints procedure or ADR does not affect your right to take legal action through the courts.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Delivery Policy, and Returns and Refunds Policy, constitute the entire agreement between you and us. They supersede any previous agreements, understandings, or arrangements, whether oral or written.

Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid. The remaining provisions will continue in full force. The invalidity of one provision does not affect the others.

Waiver

If we do not enforce a right or provision, it does not mean we are waiving that right. We can still enforce it in the future. Waiver of one breach does not waive future breaches. Any waiver must be in writing and signed by us to be effective.

Assignment

You may not transfer or assign your rights under these terms to anyone else. We may transfer our rights and obligations to another organisation (for example, if we sell or restructure our business). We will notify you and ensure your rights are protected.

No Third-Party Rights

These terms are between you and SRM Systems Limited. No other person has rights to enforce any provision.

Notices

How to Contact Us

How We Will Contact You

By email (to the address you provided), through your account dashboard, by phone (for urgent matters), or by post (for formal notices).

When Notices Are Effective

Emails: when sent to your last provided email address. Post: two business days after posting. Dashboard messages: when posted to your account.

Language

These terms are written in English. Any translations we provide are for convenience only. In case of conflict between versions, the English version prevails.

Survival

Provisions that by their nature should survive termination will survive, including intellectual property rights, liability limitations, payment obligations, and dispute resolution procedures.

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law.

Your Key Rights

• Right to Goods as Described: Products must match our description. If they don’t, you have the right to a remedy.
• Right to Satisfactory Quality: Products must be of satisfactory quality, taking into account description, price, and what a reasonable person would expect from a premium personalised gift product.
• Right to Fitness for Purpose: Products must be fit for celebrating special occasions, displaying in frames, and preserving memories.

Your Rights When Something Goes Wrong

• Short-Term Right to Reject (30 Days): If your newspaper is faulty within 30 days, you can reject it and get a full refund including delivery charges.
• Right to Repair or Replacement: After 30 days, you can request a free repair or replacement within a reasonable time and at no cost.
• Right to Price Reduction or Final Rejection: If repair or replacement fails or is impossible, you can choose a price reduction or full refund.

Timeframes for Faults

• Faults within 6 months: We assume the fault existed at delivery unless we prove otherwise.
• Faults after 6 months: You may need to demonstrate the fault existed at delivery.

What These Terms Do Not Limit

These terms do not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of your statutory rights as a consumer, or any liability that cannot be excluded under UK law.

Consumer Resources

For questions about your consumer rights:

Citizens Advice Consumer Service: 0808 223 1144

Citizens Advice: citizensadvice.org.uk or 0808 223 1133