Frequently Asked Questions

Our guided 5-minute process walks you through every step. You choose your newspaper style, upload photos, write headlines and stories using our templates, then preview your finished newspaper before ordering. No design skills needed — our system handles the layout and typography professionally. You can save your progress and return anytime.

Not at all. Our system is designed to be effortless and guides you through every step. Most people complete their personalised birthday newspaper in under 5 minutes, even if they've never designed anything before. Our guided templates handle all the complex layout work, so you just focus on the personal touches that make the gift meaningful.

Absolutely not. Our guided templates handle all the design work for you. You simply add your photos, write your messages, and choose your headlines. The system automatically creates a professional, beautifully-designed newspaper layout. If you can write a text message, you can create a stunning personalised newspaper.

es, our site automatically saves your progress and lets you return to it whenever you're ready. This is especially helpful if you need time to gather photos from family members or want to think about what to write. Your saved design will be waiting exactly where you left off. We do recommend starting and finishing your newspaper on the same device and browser, as progress is saved locally and won't transfer if you switch. If you're planning to spend time on it, a laptop or desktop tends to give you the most comfortable experience.

The online creation process typically takes under 5 minutes. After you place your order, production takes 3–5 business days, followed by delivery (3–5 business days for standard UK delivery). So from starting your design to holding the finished newspaper, you're looking at roughly 1–2 weeks for standard orders.

Just a two photos of the person you're celebrating and some thoughts about what makes them special. Our guided prompts will help you structure everything, so you don't need to prepare a script. Many people find that the creation process itself helps them articulate what they want to say.

Almost everything. You can customise the headlines, write your own articles and stories, upload multiple photos, add personal messages, choose the occasion type, and tailor every element to celebrate the person's life and achievements. The result is a completely unique keepsake that's about them and only them.

Yes, and our guided templates make it easy. You can write completely custom headlines and articles, or use our prompts and suggestions as a starting point. Many people find the templates helpful for structuring their thoughts, especially if they're not sure where to begin.

You can include multiple photos in your personalised newspaper. The exact number depends on the layout you choose, but our templates are designed to showcase your photos beautifully. We recommend using a mix of photos from different periods of the person's life for the most impactful result.

Yes, our 'News in Brief' family and friends collaboration feature makes it easy to gather contributions from multiple people. You can invite others to add their own messages, stories, and photos through in This is especially popular for milestone birthdays like 50th, 60th, and 70th celebrations, where the newspaper becomes a collective tribute.

Absolutely. While personalised birthday newspapers are our most popular product, our milestone keepsakes work beautifully for retirements, anniversaries, graduations, new baby celebrations, and any occasion where you want someone to feel truly recognised and celebrated. The creation process adapts to your chosen occasion.

Absolutely. Our guided templates help you say exactly what you want to say. It's hard to put a lifetime of appreciation into a standard greeting card. A personalised newspaper gives you the space and structure to tell someone why they're special, with prompts that make it easy to articulate what you feel, even if words don't come naturally to you.

We accept JPEG and PNG formats, which covers virtually all phone and camera photos. For the best print quality, we recommend high-resolution images (300 DPI or higher), but our system will let you know if a photo might not print well at the size you've chosen.

Don't worry. You can preview your newspaper at any point during the creation process, so you'll see exactly how it looks before you order. Some of the most treasured newspapers we've created feature old, vintage photographs and they often look beautiful in print.

Yes, photos from your phone work perfectly. Modern smartphone cameras take excellent photos for printing. Simply upload directly from your phone's camera roll during the creation process. Photos from messaging apps like WhatsApp may be compressed, so using the original from your camera roll will give the best results.

We don't alter or edit your photos. What you see in the preview is what you get. We use high quality paper and professional printing to make sure every image comes out looking its best.

Even a few meaningful photos can create a stunning newspaper. Our layouts are designed to work beautifully with varying numbers of photos, and the written content carries just as much emotional impact as the images. Your headlines, stories, and messages are what make it truly personal. Some of our most powerful newspapers focus heavily on words rather than images.

Our personalised birthday newspapers start from £79, covering professional design, printing on museum-grade archival paper and framing. Delivery and any additional options are priced separately and displayed clearly before you order, so you always know exactly what you're paying.

We deliberately keep things simple. There is one product, done beautifully, starting from £79. Framing and packaging are available to add, and everything is priced clearly before you order so there are no surprises.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through PCI-DSS Level 1 certified payment providers. Your card details never touch our servers — they go directly to our encrypted payment processor.

We occasionally offer promotions and multi-order discounts. Sign up for our mailing list or check our website for current offers. We also offer Inner Circle benefits and early-bird pricing for founding members. Contact us directly if you're planning multiple newspapers and we'll do our best to help.

No hidden fees whatsoever. The price you see at checkout is the price you pay. All costs including printing, standard framing (if selected), packaging, and standard UK delivery are clearly shown before you complete your purchase. International shipping or premium upgrades are always displayed separately so you know exactly what you're paying for.

Standard UK delivery takes 3–5 business days from dispatch. Express delivery (1–2 business days) is available for urgent orders. Production typically takes 3–5 business days before dispatch. You'll see estimated delivery dates before ordering, and we'll keep you updated with tracking information every step of the way.

We offer fast shipping with clear delivery timeframes so their special day is perfect. You'll see estimated delivery dates before ordering, and we'll keep you updated every step of the way. For urgent orders, our express delivery option gets your newspaper to you in 1–2 business days from dispatch.

Yes, we offer international delivery to most countries. International shipping typically takes 5–14 business days and costs vary by destination. All international delivery costs are shown clearly at checkout. Please note that customs duties or import taxes may apply depending on your country.

Yes, you'll receive tracking information by email as soon as your order is dispatched. You can follow your newspaper's journey from our production facility right to your door. We also send updates at key stages: order confirmation, production start, dispatch, and delivery.

Contact us directly and we'll do everything we can to meet your deadline. We offer express production and delivery options for urgent orders. When creating your newspaper, you'll see estimated delivery dates so you can plan accordingly. If a specific date is critical, get in touch early and we'll advise on the best approach.

Yes, we offer express UK delivery (1–2 business days from dispatch) as an upgrade at checkout. For extremely time-sensitive orders, contact our team directly at support@bethefrontpage.com and we'll arrange the fastest possible production and delivery to meet your deadline.

We print on museum-grade archival paper that's built to last generations. This is the same quality used for fine art prints and professional photography. It's specifically chosen to resist fading and deterioration, so your personalised newspaper will look just as vibrant decades from now as the day it arrives.

Your newspaper is printed by our carefully selected third-party print partners who specialise in premium quality art printing. We use professional printing processes with colour-calibrated equipment. After printing, the newspaper returns to our facility for in-house framing, quality inspection at multiple stages, and secure packaging.

Our museum-grade archival paper is specifically chosen for its longevity and resistance to fading. With normal indoor display conditions (avoiding direct sunlight), your personalised newspaper should maintain its vibrancy for decades. It's designed to be a lasting keepsake treasured for generations.

Our personalised newspapers are designed to be a substantial, impactful display piece. The exact dimensions depend on your chosen frame and layout options. Every newspaper is printed at a size that makes the content easy to read and the photos look stunning, whether displayed on a wall or on a mantelpiece.

Absolutely — our newspapers are designed specifically for framing and display. We offer professional framing options in solid hardwood frames as part of your order. The museum-grade archival paper we use is the same quality chosen by professional framers. Many customers display theirs as a centrepiece in their home.

Contact us within 2 hours of placing your order for the best chance of making changes before production begins. Once production has started, changes cannot be guaranteed as materials are committed to your specific newspaper. That's why we provide a full preview before ordering — so you can check every detail.

You'll see a full preview before ordering, so you can make any changes until you're completely happy. Plus, we offer a 100% satisfaction guarantee. If you're not delighted with your personalised newspaper within 7 days of delivery, contact us and we'll make it right — whether that means a reprint or a full refund.

We offer a satisfaction guarantee: if you're not happy within 7 days of delivery, contact us and we'll work to make it right. For faulty or damaged products, contact us within 48 hours for a free replacement or full refund. Refunds are processed within 5–10 business days to your original payment method.

If your newspaper arrives damaged, contact us within 48 hours and we'll arrange a free replacement or full refund — no questions asked. We package every order carefully, but we take full responsibility if anything goes wrong during delivery. Just send us a photo of the damage and we'll sort it quickly.

We retain your design for a limited period after delivery to handle quality issues. If you'd like additional copies, contact us as soon as possible after your original order. For privacy reasons, we delete personalisation content within 30 days of delivery, so earlier requests are easier to fulfil.

Yes, our friendly team is available by email at support@bethefrontpage.com, by phone on +44 7802 880118 (Monday–Friday, 9am–5pm GMT), and through our website contact form. We pride ourselves on responsive, helpful support and aim to reply to all enquiries within one business day.

Photo books are wonderful, but they often end up on a shelf. Our personalised newspapers are designed for display: framed, treasured, shown to every visitor. It's the difference between a gift they receive and a gift that transforms how they see themselves. The newspaper format makes them feel like the most important person in the world — front-page news.

A personalised newspaper creates a reaction unlike any other gift. The familiar newspaper format triggers an emotional response — suddenly, their life is headline news. Unlike mugs, cushions, or calendars that feel mass-produced, a framed newspaper gift is sophisticated, substantial, and designed to be displayed proudly. It's a keepsake that sparks conversations for years.

Three things set us apart: quality (museum-grade archival paper, professional printing, solid hardwood framing), personalisation depth (custom headlines, articles, multiple photos — not just a name on a template), and emotional impact (designed to make recipients feel truly seen and recognised, not just impressed). Every newspaper is a one-of-a-kind creation.

DIY templates require significant design skills, hours of formatting, and access to quality printing. Our guided 5-minute process handles all the complex layout work professionally. The result is a museum-grade, professionally printed and framed keepsake — not something from a home printer. The quality difference is immediately visible and felt.

Our website works on all modern browsers including Chrome, Safari, Firefox, Edge, and Opera. We recommend using the latest version for the best experience. The creation process is fully optimised for both desktop and mobile browsers.

Yes, our website is fully mobile-responsive, so you can create your personalised newspaper on any smartphone or tablet. The creation process works smoothly on mobile, and you can upload photos directly from your camera roll. Some customers find it easier to start on mobile (where their photos are) and fine-tune on desktop.

If you experience any technical issues, try refreshing your browser or clearing your cache. If problems persist, contact our support team at support@bethefrontpage.com or call +44 7802 880118. We'll help resolve any issues quickly. Your saved progress won't be lost — you can return to your design once the issue is resolved.

Absolutely. Our team is available by email at support@bethefrontpage.com and by phone on +44 7802 880118 (Monday–Friday, 9am–5pm GMT). We also have a website contact form. We aim to reply to all enquiries within one business day and take pride in being genuinely helpful.

We're a UK-based company, proudly designed, printed, and delivered from the United Kingdom. Our registered office is in London (SRM Systems Limited, 299 Northborough Road, London SW16 4TR). Being UK-based means we offer fast domestic delivery and our customer support team operates on UK business hours.

Yes, Be The Front Page is operated by SRM Systems Limited, a company registered in England and Wales (Company Number: 1767594). We're a genuine UK business with a physical address, registered company number, and a real team passionate about helping people celebrate life's meaningful milestones.

We offer a 100% satisfaction guarantee. You see a full preview before ordering, so you know exactly what you're getting. If you're not delighted with your personalised newspaper within 7 days of delivery, contact us and we'll make it right — whether that means adjustments, reprinting, or a full refund.

Yes, our website showcases examples of personalised newspapers for various occasions. You can see the quality of printing, framing, and the types of layouts available. During the creation process, you'll also see a full preview of your own newspaper before placing your order, so you'll know exactly how it will look.