Testimonial Usage Policy

At bethefrontpage, every testimonial you share helps others find the confidence to create meaningful moments for the people they care about. When you tell us about your experience, you’re not just helping us — you’re helping someone else discover the perfect way to make someone feel truly special.

We take the trust you place in us seriously. This policy explains how we collect, store, use, and manage testimonials provided by customers, in accordance with UK GDPR and the Data Protection Act 2018.

We’re committed to handling your testimonials with transparency, respect, and care, always ensuring that your personal information remains protected and used only with your clear permission.

bethefrontpage is operated by SRM Systems Limited, a company that’s passionate about helping people celebrate life’s meaningful moments.

We are responsible for securely storing and managing all testimonial content you provide to us.

When you provide a testimonial, we may collect:

• Your name (or chosen display name)
• Your written feedback about your experience
• Your location (optional — typically city or region)
• Photos or videos you choose to share
• Social media handles (if you tag us or submit content through social platforms)
• Details relating to your order (such as the occasion type) if you choose to mention them

We process testimonials under Article 6(1)(a) of the UK GDPR, which means we rely on your consent.

We will only publish your testimonial if you give us:

• Explicit, written consent through our review form or email
• Clear affirmative permission via email reply or social media message

If you tag us publicly on social media using our official branded hashtags (like #FrontPageMoments), we may request permission to feature your content. You’re always free to accept or decline.

With your consent, we may use your testimonial for the following purposes. We ask for your permission separately for each category, so you are always in control of exactly how your words are used.

General use (we will ask for this when you submit your testimonial):

• Display on our website (including product pages, homepage, and testimonials section)
• Email marketing (sharing customer testimonials to inspire others)
• Social media content (Instagram, Facebook, other platforms)
• Printed materials (such as packaging or cards)
• Customer experience research (to help us understand what makes our service special and help us improve)

Advertising use (we will ask for this separately, only if relevant):

• Paid advertising campaigns on social media or search platforms
• Sponsored or promoted content featuring your words or images

We will never use your testimonial for advertising purposes without asking for your specific permission for that use. Your general consent does not extend to advertising. If we would like to feature your testimonial in a paid campaign, we will contact you separately and you are completely free to say no.

Respecting Your Words

We do not edit your testimonial in a way that changes its meaning. We may make minor edits for grammar, spelling, or length where space is limited, but we will never alter your intended message or sentiment.

Your authentic experience matters to us.

We retain testimonials for up to 3 years from the date you give consent, unless:

• You withdraw your consent earlier (see Section 7 below)
• You request deletion
• The testimonial becomes no longer relevant to our business

After 3 years, we will either contact you to request renewed consent to continue using it, or securely delete the testimonial and all associated personal data.

Your testimonials and related personal data are stored securely using:

• Encrypted cloud storage
• Secure internal systems with restricted access
• Password-protected company accounts
• Access controls (only authorised team members can view testimonials)

We do not share testimonial data with third parties unless you have given explicit permission, it’s necessary for website hosting or marketing platforms (such as email service providers), or it is required by law.

In these cases, we ensure appropriate GDPR-compliant Data Processing Agreements are in place with all third parties who might access your testimonials.

Right to Withdraw Consent

You may revoke your consent at any time by contacting us. Once withdrawn, we will remove your testimonial from all digital platforms within 14 days, remove it from printed materials in the next production cycle, and confirm the removal to you by email.

Right to Access

You may request a copy of the testimonial(s) we hold, any associated personal data, and where and how we’ve used your testimonial. We’ll provide this free of charge in an easy-to-understand format.

Right to Rectification

You may request corrections to your testimonial, updates to reflect changed circumstances, or removal or amendment of identifying details.

Right to Erasure

You can ask us to delete your testimonial and all associated data entirely. We’ll process this within 14 days and confirm completion.

Right to Restriction

You may request that your testimonial not be used publicly while you consider your options or we address a concern.

Right to Object

You can object to how we’re using your testimonial, and we’ll stop using it unless we have compelling legitimate grounds to continue (which is unlikely in the case of testimonials).

To withdraw consent, amend a testimonial, or request deletion:

What happens next

• We’ll confirm receipt within 48 hours (usually much faster)
• We’ll process your request within 14 days
• We’ll email you to confirm when the change is complete

If You’re Unhappy

If you believe we’ve mishandled your testimonial or personal data, please tell us first. We take every concern seriously and will investigate thoroughly.

You also have the right to complain directly to the:

Information Commissioner’s Office (ICO)

The ICO is independent and can investigate regardless of whether you’ve contacted us first. However, we’d appreciate the opportunity to resolve any issues directly with you.

When You Tag Us

If you share your experience on social media and tag us or use our hashtags, we may ask your permission to reshare your content. You can say yes or no — there’s no obligation. If you say yes, we’ll credit you appropriately (unless you’d prefer not to be named).

You remain in control of your original content. If you previously gave permission and later change your mind, contact us and we will remove your content from our channels within 14 days.

User-Generated Content

If you submit photos or videos directly to us (via email, DM, or our website), you’re giving us permission to use them in connection with your testimonial. We’ll always use them respectfully and in context.

Our service is designed for adults, and testimonials should come from adults. We do not knowingly collect testimonials from individuals under 16 without explicit parental or guardian consent.

If you’re creating a gift that celebrates a child, that’s perfectly fine. But the testimonial about your experience should come from you as the adult gift-giver.

Sometimes the person who received the gift (the recipient) wants to share their reaction or experience. We love hearing from recipients, and the same rules apply: we need your explicit consent, you have the same rights as any other testimonial provider, and you can withdraw consent at any time.

We may update this policy occasionally to reflect changes in law or ICO guidance, improvements to our testimonial management process, or changes in how we use testimonials.

When we make changes, we’ll post the updated policy on our website, update the “Last Updated” date at the top, and notify you by email if the changes significantly affect how we use your existing testimonial.

Your continued consent to our use of your testimonial after changes means you accept the updated policy. If you don’t agree with changes, you can withdraw your consent at any time.