Privacy Policy

At bethefrontpage, we believe in making people feel special, and that includes how we handle your personal information. Creating a personalised newspaper gift means entrusting us with your most precious memories, stories, and photographs. We take this responsibility seriously and promise to treat your data with the same care and respect we put into creating your special gift.

This privacy notice will help you understand how we look after your personal data when you visit our website and use our services. We’ll explain what information we collect, how we use it, how we keep it secure, and the conditions under which we might share it with others.

Legal compliance: This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025. We may update this policy from time to time to reflect changes in our practices or new legal requirements.

bethefrontpage is operated by SRM Systems Limited, a company that’s passionate about helping people celebrate life’s meaningful moments.

We are the data controller for your personal information, which means we determine how and why your personal data is processed. We’re committed to protecting your privacy and making sure your experience with us feels as special as the gifts we help you create.

Our Production Partnership

We manage your entire customer experience in-house, from design through to framing, packaging, and delivery.

For the physical printing of your newspaper, we work with carefully selected local print partners. We have personally vetted these partners, agreed all materials including paper quality, ink, and technical specifications, and conducted multiple test prints to confirm the finished product meets our standards.

We provide our print partners with a print-ready PDF file containing your newspaper design and an order reference number. We do not share your personal contact details, payment information, delivery address, or any other personal data with them. Once printed, we personally collect your newspaper and handle all framing, packaging, and dispatch ourselves.

Your order remains under our direct management throughout the entire process, and we remain fully responsible and accountable for every aspect of your gift.

Personal information is any information that can be used to identify you. When you create an account or shop with us, we collect certain information so we can help you create something beautiful and deliver it perfectly.

Information You Share With Us

Your Contact Details

• Your name
• Email address
• Telephone number
• Billing and delivery addresses

Payment Information and Card Security

Your payment security is our highest priority. We use industry-leading payment processors that meet the strictest global security standards.

Stripe — PCI Service Provider Level 1 Certified, the highest and most stringent certification in the payments industry. Features include AES-256 encryption at rest, isolated infrastructure, TLS 1.2+ encryption, and SOC 1 & SOC 2 Type II certification. Technical details

PayPal — Trusted by 200+ million customers globally. Maintains PCI DSS compliance with bank-level encryption, fraud detection, and secure token-based payments. Learn more

Your Order Details

Information about what you’ve purchased, including transaction records and order history. This helps us provide better service and remember your preferences for future celebrations.

The Special Content You Create

This is the heart of your gift — the stories, memories, and moments you want to celebrate:

• Photographs you upload of your loved ones
• Personal stories, memories, and the text you write
• Names, dates, and special details about the person you’re celebrating
• Headlines and articles you craft
• Any special delivery instructions or personalisation requests
• Messages for gift cards or handwritten notes

We treat this content with extra care because we know it represents precious moments and relationships.

Your Conversations With Us

• Messages through our contact forms, email, telephone, or social media
• Feedback and reviews you share
• Any customer service interactions

Information We Collect Automatically

Technical Information

• Your IP address and general location (country/city level only)
• Browser type and device information
• Operating system and screen size

How You Use Our Website

• Which pages you visit and how long you spend on them
• What you click on and how you navigate through the site
• How you found us (search engine, social media, etc.)
• When you visit

Information From Our Partners

• Payment processors share transaction confirmations
• Delivery couriers provide status updates
• Social media platforms share engagement data (if you interact with us there)
• Marketing platforms provide campaign performance information (if you’ve opted in)

What We Don’t Collect

• Your complete payment card details — these go directly to our secure payment provider. We never see or store them.
• Information about children — our service isn’t designed for anyone under 16. While you can create gifts celebrating children, we don’t collect information directly from children.

To Create Your Perfect Gift (Legal Basis: Contract Performance)

• Creating your personalised newspaper exactly as you’ve designed it
• Sharing your design files with our vetted third-party print partners for high-quality printing
• Framing your printed newspaper in our facility
• Arranging beautiful packaging that makes the unboxing special
• Coordinating delivery to arrive at just the right moment
• Processing your payment securely
• Keeping records for accounting purposes (we’re required to do this by law)

To Take Care of You (Legal Basis: Contract Performance & Legitimate Interests)

• Answering your questions quickly and thoughtfully
• Resolving any concerns or issues with care
• Processing returns or replacements if something isn’t perfect
• Continuously improving how we support our customers

To Make Our Service Even Better (Legal Basis: Legitimate Interests)

• Understanding which parts of our website work well and which could be simpler
• Testing new features to make gift creation more effortless
• Gathering feedback to develop new products
• Improving our design tools and customer experience
• Making sure our website works beautifully on all devices

To Keep You Inspired (Legal Basis: Consent)

Only if you’ve said yes, we’ll:

• Send you emails about new gift ideas and special occasions coming up
• Share stories of how others have used our newspapers to celebrate
• Offer special promotions and early access to new features
• Show you relevant inspiration on social media

You can change your mind about marketing at any time. We’ll never be offended.

To Protect Everyone (Legal Basis: Legal Obligation & Legitimate Interests)

• Comply with tax and accounting laws
• Prevent fraud and keep our service secure
• Protect our business and our customers
• Respond to legal requests when required
• Enforce our Terms and Conditions fairly

Under UK law, we must have a legal reason to use your data. We rely on:

• Your consent when you’ve explicitly agreed (like opting in to marketing)
• Contract performance to fulfil your order and provide our service
• Legal obligations when the law requires it (like keeping tax records)
• Legitimate interests for running our business efficiently, as long as your rights aren’t negatively affected
• Recognised legitimate interests (Article 6(1)(ea) — introduced by Data (Use and Access) Act 2025) for specific purposes such as fraud prevention

If we need your permission for something, we’ll always ask clearly and make it easy for you to say yes or no.

We respect your privacy deeply. We only share your information when it’s necessary to deliver your gift or when the law requires it. We never sell your personal data — ever.

We use Facebook Pixel and Google Ads tags on our website to measure advertising performance. When you accept advertising cookies, anonymised data about your visit may be shared with Meta Platforms Ireland Limited and Google Ireland Limited. We do not share your name, email address, or order details with these platforms directly. See their privacy policies for how they process this data.

Third-Party Print Partners

To produce the highest quality prints, we work with carefully selected third-party print specialists who act as data processors under our instructions.

What we share: The PDF file of your personalised newspaper, order reference number, and print specifications.

What we do NOT share: Your personal contact details, payment information, or any information beyond what’s necessary for printing.

Print partners’ obligations: Our print partners are contractually bound to use your information only for printing your specific order, keep everything secure and confidential, delete your PDF files after successful printing (typically within 7 days), and comply with UK GDPR.

Payment Processors

Your payment is handled by Stripe and PayPal, who use bank-level security (PCI-DSS compliance). See their privacy policies: Stripe | PayPal

Delivery Couriers

We share basic delivery information (recipient’s name, delivery address, contact telephone number, tracking reference) with reputable courier services such as Royal Mail or DPD.

Service Providers

We work with trusted partners for website hosting (UK/EU servers), email services, analytics tools (like Google Analytics with anonymisation), customer service platforms, and marketing platforms (only if you’ve opted in). All are contractually required to protect your information under UK GDPR.

Legal Requirements

Very rarely, we might need to share information if required by law, court order, or government authority; to protect our legal rights; to prevent fraud; or to protect the safety of our customers and staff.

If Our Business Changes Hands

If we ever sell or merge our business, your information might transfer to the new owner. We’ll let you know before this happens. Your rights under data protection law will remain protected.

• We’ll never sell your personal data to anyone, for any reason
• We’ll never share your photos or stories publicly without your explicit written permission
• We’ll never use your precious memories for any purpose other than creating your gift
• We’ll never spam you (you can opt out of marketing anytime)
• We’ll never share your personal contact details or payment information with our print partners

Your trust is everything to us. We protect it fiercely.

The photos, stories, names, dates, and little details you share with us are what make each newspaper personal. We treat that information with care, because it belongs to you and the people you are celebrating.

Protecting Your Details Online

Information sent to and from our website is protected using secure HTTPS/TLS encryption. This helps keep your details protected while you use our website, upload photos, personalise your newspaper, and place an order.

Protecting Your Photos and Personalisation

Customer uploads, personalisation content, previews, and print-ready files are stored using trusted hosting and storage services.

We use private storage for customer files, and access to photos and generated files is controlled through secure links, backend checks, and limited access permissions. This helps make sure your content is available when needed to create your newspaper, while keeping it protected from unnecessary access.

How We Limit Access

Only authorised people and systems can access customer information, and only where it is needed to create your order, provide support, operate the website, or meet legal obligations.

Our technical protections include:

• Secure customer accounts and production cookies
• Private storage for uploaded photos and generated files
• Time-limited secure links for customer files
• Access checks for customer and admin actions
• Request validation and sanitisation
• Rate limiting on sensitive parts of the website
• Security headers and browser protection controls
• Careful handling of logs to avoid storing sensitive details unnecessarily

Platform and Network Protection

Our website and backend run on managed infrastructure with edge protection services. These services help protect the site with encrypted connections, traffic filtering, caching controls, and DDoS mitigation.

Customer-specific pages, account areas, checkout routes, and API responses are handled with private caching rules to reduce the chance of personal information being stored where it should not be.

Working With Trusted Partners

Some parts of your order are supported by trusted service providers, such as payment processing, hosting, email, analytics, storage, and print fulfilment. We choose partners carefully and require appropriate data protection safeguards where they process personal data for us.

Payment Security

We do not store full payment card details on our systems. Payments are handled securely by our payment processor.

Our Internal Safeguards

We protect customer data through practical working practices, including:

• Limiting access to people who need it
• Collecting only the information needed to create and deliver your order
• Reviewing the partners who help us provide the service
• Using appropriate agreements with processors under UK GDPR
• Following clear procedures for handling security concerns

We only keep your information as long as necessary. Different types of information are kept for different periods:

What We Keep	How Long	Why
Order details (names, addresses, what you ordered)	7 years	UK tax and accounting law requires this
Your photos and personalised content (in our systems)	30 days after delivery (max 90 days)	To handle any returns or issues, then permanently deleted
Your PDF files (at print partners)	7 days maximum after printing	Quality control only, then securely deleted
Payment transaction records	7 years	UK tax and accounting law requires this
Your marketing preferences	Until you unsubscribe or ask us to delete	So we respect your wishes
Website usage analytics	26 months	Standard for Google Analytics
Customer service conversations	3 years	To provide consistent, helpful support

How We Handle Your Photos

We only store the specific images you upload for your newspaper — no unused images, drafts, or alternative versions.

Want us to delete something earlier? Just ask. While we’re legally required to keep some information (like accounting records), we’ll delete anything we can as soon as you request it. See the “Your Rights” section below.

Your data belongs to you. We’re just looking after it. Under UK law, you have important rights:

• Right to See What We Know (Access): Request a copy of all personal information we hold, including data at print partners. Free of charge in most cases.
• Right to Correct Mistakes (Rectification): If any information is wrong or incomplete, let us know and we’ll fix it promptly.
• Right to Delete (‘Right to be Forgotten’): Ask us to delete your personal information when we no longer need it, you withdraw consent, or we’ve been using it unlawfully. We’ll also instruct print partners to delete.
• Right to Limit How We Use Your Data (Restriction): Ask us to limit processing if you’re questioning accuracy, our use is unlawful, or you’ve objected.
• Right to Take Your Data Elsewhere (Portability): Receive your data in a common, machine-readable format.
• Right to Object: Object to direct marketing (we’ll stop immediately), legitimate interests, or research/statistics.
• Right to Say No to Automated Decisions: We don’t currently use automated decision-making.
• Right to Change Your Mind (Withdraw Consent): Withdraw consent anytime without affecting past processing.

How to Exercise Your Rights

We verify your identity, respond within one month (usually much faster), coordinate with print partners where needed, explain everything in plain English, and it’s usually free.

You’re always in control. To stop receiving promotional emails:

• Click “unsubscribe” at the bottom of any marketing email (easiest)
• Email us at privacy@bethefrontpage.com
• Update your preferences in your account settings
• Call us at +44 7802 880118

Even if you opt out of marketing, you’ll still receive essential emails like order confirmations, production updates, dispatch notifications, delivery updates, and customer service responses. These are necessary to provide our service.

Our service is designed for adults (16+) and we don’t knowingly collect information from children.

You can absolutely create newspapers celebrating children. When you include information about a child, you’re confirming that you have parental responsibility or guardian authority, proper consent to share their photos, and that the gift will be used appropriately.

If you believe we’ve accidentally collected information from someone under 16 without proper consent, please contact us immediately at privacy@bethefrontpage.com.

We’re a UK-based business and produce all our newspapers in the UK. Your data is stored and processed primarily within the United Kingdom.

Some data processing occurs internationally through service providers. When we transfer data internationally, we only transfer to countries the UK government has approved, use Standard Contractual Clauses (SCCs), and implement additional security measures when needed.

Our third-party print partners are based in the UK. Your design files are processed and printed domestically.

Cookies are tiny text files stored on your device when you visit websites. We use different types:

• Essential Cookies (Always On): Necessary for our website to work — you couldn’t create your gift or complete your order without them.
• Analytics Cookies (Need Your Permission): Help us understand how people use our website so we can make it better.
• Functionality Cookies (Need Your Permission): Remember your preferences for a more personal experience.
• Marketing Cookies (Need Your Permission): Help us show you relevant gift ideas and inspiration.

You’re in complete control. Our cookie banner lets you accept or reject non-essential cookies when you first visit, and you can change your mind anytime.

Our website contains links to other sites (like social media, payment processors, or review platforms). Once you leave our website, we can’t control what happens on that other site. We recommend reading the privacy policy of any website before providing personal information there.

We genuinely want to hear from you if you have questions, concerns, or just want to chat about your privacy.

Making a Complaint

If you’re unhappy with how we’ve handled your personal information, please tell us first. We promise to listen carefully, investigate promptly, explain clearly, and make things right if we’ve made a mistake.

Your Right to Complain to the ICO

Information Commissioner’s Office (ICO)

We’ll let you know about updates by posting the updated policy on this page, updating the “Last Updated” date, and sending an email to registered customers for significant changes.

Your continued use of our service after changes means you accept the updated policy. If you disagree with any changes, please stop using our services and contact us to request deletion of your data.